Our Policies

 

Missed Appointments

We ask that you provide us with minimum 24 hours notice to cancel your appointment. Missed appointments will be rescheduled at the discretion of your doctor and you may be charged.

 

Patient and Team Safety

  1. Staff are entitled to a safe and respectful work environment.

  2. Violent behaviour towards staff in this office will not be tolerated. You will be asked to leave and this will result in immediate dismissal as a patient.

  3. Verbal abuse and harassment of staff is not tolerated. This includes yelling, swearing or other abusive behaviour. This may result in your dismissal as a patient.

  4. Please review our Zero Tolerance Policy: We work hard to ensure you feel respected and welcomed at our clinic. We expect the same when it comes to treatment of our team from you. The Occupational Health and Safety Act R.S.O. 1990, states that all workplaces have an obligation to keep staff safe from workplace violence and harassment, including verbal abuse and/or harassment. The College of Physicians and Surgeons of Ontario Policy Number:#2-17 stipulates a Physician may end the patient-physician relationship if a patient engages in behaviour which significantly disrupts the practice, including abusive or threatening language; or where patient poses a risk of harm to the Physician, staff, colleagues and/or other patients. Our clinic has a strict zero tolerance policy, all forms of inappropriate behaviour will not be tolerated whether in person, by telephone, in writing or by voicemail. This means that if a member of the Bellair Family Practice Team observes or is subject to harassment, threats, discrimination, racism, disrespectful, demeaning, violent, abusive behaviour and/or language the offending individual will be immediately removed and discharged from the clinic and Physician’s practice. *


 

Pomelo Portal Policy

The Pomelo Portal, (owned by Telus Health), is a way for us to send out encrypted medical information conforming to PHIPA guidelines as we do not communicate via regular email. The portal is not meant to be used for urgent communications. While all patients can book appointments online through the portal, patient initiated secure two-way messaging is only for those patients who have paid the annual block fee.

Privacy and Consent

Our Electronic Medical Record (EMR), the Pomelo Patient Portal (owned by Telus Health), Ontario Telemedicine (OTN) and Telus Health video platform all conform to Personal Health Information Privacy Act (PHIPA) guidelines for patient privacy. We will not release any of your records to someone outside your circle of care without your signed consent.